FAQManaged IT Services — Frequently Asked Questions
Everything small business owners ask before partnering with an MSP.
What is a Managed Service Provider (MSP)?+
A Managed Service Provider delivers ongoing IT services — like cybersecurity, network management, helpdesk, and cloud hosting — for a predictable monthly fee, so you don't need to hire and manage an internal IT team.
What managed IT services does Doximagen offer?+
We provide border security, endpoint protection, private cloud hosting, network design and monitoring, backup and disaster recovery, US-based managed helpdesk support, and custom software development.
What size businesses do you support?+
Doximagen specializes in small and mid-sized businesses, typically 5–100 employees, that need enterprise-grade IT and cybersecurity without the cost of an internal IT department.
Do you serve businesses outside Melbourne, FL?+
Yes. We are headquartered in Melbourne, FL on the Space Coast and serve clients across Brevard County and remote clients throughout Florida and the United States.
How does Doximagen protect my business from cyber threats?+
We layer next-generation firewalls, endpoint detection & response (EDR), email filtering, employee training, and continuous monitoring so threats are stopped before they reach your data.
How quickly do you respond to support requests?+
Most helpdesk requests are answered within minutes during business hours. Critical issues are escalated immediately under our 24/7 monitoring and response coverage.
Do you build custom software, or only manage existing IT?+
Both. In addition to our managed IT services, our development team builds custom web apps, internal tools, integrations, and workflow automations — and the same team hosts and supports them after launch.
What kinds of custom development projects do you take on?+
Customer portals, internal admin tools and dashboards, API integrations between line-of-business apps (CRM, ERP, accounting, ticketing), workflow automation to remove manual work, and pragmatic AI features like document summarization, classification, and search.
How do custom development projects get priced?+
We start with a short discovery to understand the problem, then deliver a fixed-scope proposal with milestones and a clear price — not an open-ended hourly engagement. Ongoing maintenance and hosting are billed predictably alongside your other managed services.
What technologies do you build with?+
We favor proven, maintainable tools: TypeScript, React, Node.js, Python, PostgreSQL, and cloud-native hosting, plus standard integrations with Microsoft 365, Google Workspace, Stripe, QuickBooks, HubSpot, and other common business platforms.
How do I get started with Doximagen?+
Reach out via our contact page or call (321) 373-7500. We'll schedule a free assessment of your current environment and recommend a managed IT or custom development plan that fits your business.